Privacy Policy

1. Introduction

Symbiant Solutions LLC ("Company," "we," "us," or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website symbiantllc.com ("Site") or engage our services.

Please read this policy carefully. If you do not agree with the terms of this policy, please discontinue use of our Site.

2. Information We Collect

Information you provide directly:

• Name, email address, phone number, and business information submitted through contact or booking forms
• Messages, inquiries, and communications you send us
• Information provided during consultations or service engagements

Information collected automatically:

• IP address, browser type, and operating system
• Pages visited, time spent on pages, and referring URLs
• Cookie and tracking data (see Section 7)
• Device identifiers and location data (city/region level)

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and schedule consultations
• To provide, operate, and improve our services
• To send appointment reminders, service updates, and follow-up communications
• To send promotional messages and newsletters (only with your explicit consent)
• To comply with legal obligations and enforce our Terms of Service
• To analyze usage patterns and improve user experience on our Site
• To process payments and maintain business records

4. SMS and Text Message Communications

We send the following types of SMS messages:

• Transactional: Appointment confirmations, reminders, and service-related updates
• Promotional: Special offers, service announcements, and newsletters (opt-in only)

We do not share your phone number with third parties for their marketing purposes. Your SMS consent is separate from your email consent and is managed independently.

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service providers: Trusted vendors who assist in operating our website and services (e.g., scheduling platforms, CRM systems, email providers) under confidentiality agreements
• Legal requirements: When required by law, subpoena, or legal process, or to protect the rights and safety of our company and users
• Business transfers: In connection with a merger, acquisition, or sale of assets, with appropriate privacy protections maintained
• With your consent: For any other purpose with your explicit permission

6. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.

Client engagement records are typically retained for a minimum of 7 years in compliance with standard business and financial record-keeping requirements.

7. Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies to enhance your browsing experience, analyze Site traffic, and understand where our visitors are coming from.

• Essential cookies: Required for the Site to function properly
• Analytics cookies: Help us understand how visitors interact with the Site
• Marketing cookies: Used to deliver relevant advertising (only if you consent)

You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect Site functionality.

8. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal obligations
• Opt-out: Unsubscribe from marketing emails or SMS at any time
• Data portability: Request your data in a portable format where applicable

To exercise any of these rights, contact us at [email protected].

9. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission, access controls, and secure data storage practices.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

10. Third-Party Websites

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children's Privacy

Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Company: Symbiant Solutions LLC
• Address: 404 Old Cahaba Way, Helena, AL 35080
• Email: [email protected]
• Phone: (205) 587-3887